You are using a desktop shortcut that is pointing to an old program location.įirst check if any shortcuts to Contacts or Configuration on your Desktop open old, invalid, copies of the MYOB AE software. This indicates that the database has not been upgraded to the latest installed release or service pack version, The error indicates the data files are in an earlier version to your program files. Please contact your System Administrator and quote this number.įound version 42 Require version 43. When opening Contacts, Configuration, Viztopia Client Compliance or Viztopia Compliance Management, the following error message may be displayed:ĭatabase has not been successfully converted. This error indicates the data files are in a prior version in relation to your program files. Database has not been successfully converted' may appear when opening Contacts. The following information is only of relevance if you use Contacts or Viztopia with Compliance Integration to access AE Tax. There is a Knowledge Base located at and a forum here. Support for N-Computing can be difficult to obtain but you can start with making sure you have the latest version of the vSpace server. Make sure the logon settings for the vSpace services are set to "Local System account" and check the "Allow service to interact with desktop" is checked. Configure Anti-Virus exceptions for the vSpace services and executables. This is accessed through the gpedit.msc and is a local Computer Policy.ģ. Ensure EVERYONE is assigned the "Allow log on through Remote Desktop Services" right. It is also a good idea to allocate static IP addresses to the terminals.Ģ. You can turn it off or configure exceptions that will allow the terminals to connect to the server without restriction - This will prevent the vSpace services from starting properly. Here are a few tips I have gathered while troubleshooting and resolving problems with this system:ġ. This is due to the fact that the system is probably not fully Windows compatible or certified and appears that certain Windows updates overwrites critical files and settings. System appears to stop functioning every few month due to Trend or Windows updates that seem to break the system. The system has Trend WFBS client agent installed and is a part of an SBS 2008 domain and has some end-user applications installed.
Running N-Computing 5 x L-130 terminals using a Windows 7 (32bit) PC as a server using vSpace 5.1.3.12.
Next we need to remove all traces of the client agent from the server using the removal we should be able to install the latest client on the server without any further problems using the "\\Servername\ofcscan\autopcc.exe" method.
The latest version of Trend has a couple of issues, namely it no longer supports Windows 2000 (This could be an issue if your site is still 2000 based) and the client agent does not upgrade properly on SBS 2003 servers.Īfter running the upgrade - the client agent is not installed properly and is not running on the server.įirst make sure the latest critical patch is applied: